Returns & Exchanges

30 Day Online Returns

Return By Post
Easily post your returning item back to us along with a completed Returns Form to our online returns centre, our customer service team will then process your return. 

Download our Returns & Exchanges Form Here: RETURNS FORM

Mailing Address:
ATT: Gordon Smith Online Returns
31 Gilbert Park Drive, Knoxfield VIC 3180

Please note sale items can not be exchanged however we will refund them so you can re-purchase online.
Returns Conditions
  • The item/s have been returned within 30 business days of receiving your online order.
  • The item/s are in original condition (unworn, unwashed) and not damaged,
  • Original tags attached.
  • The return form is completed and enclosed with the items (if posting your return)
 
Return Terms
  • For faulty items please contact our customer service team on 1300 217 768 if you need to post your return to our online returns centre.
  • Return postage costs will be reimbursed for faulty items only. A postage receipt must be supplied to obtain a postage refund.
  • Sale items can not exchanged if posted to our online returns centre, however we will refund so that you can re-purchase online.
  • Any amount refunded will be the effective price paid when purchasing the garment, excluding shipping. If items are purchased using a promotional discount (Eg: Spend and Save) we will adjust your refund amount accordingly.