Shipping & Delivery
*Free Shipping on Domestic Australian Orders over $100.
Delivery Cost
- Australia under $100 / Standard Postage / $10
- Australia over $100 / Standard Postage / Free
- New Zealand / Standard Postage / $15
- International / Standard Postage / $30
Delivery Time
- Australia / Standard Postage / 3-7 working days*
- New Zealand / Standard Postage / 7-14 working days
- International / Standard Postage / 7-14 working days
If we are unable to fulfil your entire order from our warehouse, we may need to split your order between other locations. There are no additional costs associated with split deliveries, there might be a slight delay in delivery times. We will notify you as soon as possible of expected delays.
Tracking Your Order
Please check your despatch notification email for links to tracking on your order.
Terms of Delivery
Delivery within Australia
We endeavour to have all orders delivered to you within 3-7 working days. We use Australia Post for most Australian deliveries. Tracking numbers will be provided for your protection. To guarantee delivery, it is best to send your parcel to your office or ensure someone is available to receive it between 9am - 5pm, as we allow the authority to leave the item at the nominated address. We deliver to GPO Boxes by Australia Post Parcels. If you have not received your order within the days specified please contact Webstore at: info@gordonsmith.com.au
International Deliveries
We ship internationally to the following countries: Cambodia, Canada, China, Cook Islands, Fiji, France, French Polynesia, Germany, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Korea (South), Laos, Malaysia, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Norway, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, United Kingdom, United States, Vanuatu, Vietnam.
Selected international delivery areas may be later than 7-14 working days. Please note that occasionally customs inspections may also delay delivery by a few days.
All enquiries please contact us at info@gordonsmith.com.au
Charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.